Radical ManagementSM is described by Stephen Denning in his book The Leader’s Guide to Radical Management: Reinventing the Workplace for the 21st Century (Jossey-Bass, 2010). Radical Management identifies five shifts that, taken together, can enable organizations to generate consistently better results for their customers, staff and shareholders:
- A shift in the firm’s goal from producing outputs to delighting the customer;
- A shift in the role of the manager from a controller to an enabler of self-organizing teams;
- A shift in the way work is coordinated from bureaucracy to dynamic linking;
- A shift from the main values being efficiency & cost cutting to values such as transparency, improvement and sustainability;
- A shift from top-down commands to peer-to-peer collaboration.